https://www.seotick.com may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://www.seotick.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Download issues: You have problems that prevent you from downloading the product. https://www.seotick.com recommends that you contact the support team for your browser provider, as https://www.seotick.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
Our company is very particular about any feedback from the purchasers of our services. If you send us a message informing about an error, any question or just a suggestion, you will receive a fast and competent answer from our technical support team within 24 working hours. As a rule all the majority of problems are solved “on the spot”. Numerous positive reports concerning our specialists and services prove that perfectly well.
We provides refund of your payment in the following cases:
1.If you accidentally bought the product more than once for the same URL.
2. If you intend to cancel your order before start of the service.
We reserve the right to decline refund requests in the following cases:
1. When a user demands a refund immediately after receiving the service/ report.
2. When a user informs us about changing his decision to buy the service , saying he is not going to use the service’s contents after receiving it.
3. When reasons which prevent a customer from proper using of the service are stated clearly on our official site. (For example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for the product).